Refund policy

Refund & Return Policy

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Returns

• Items can be returned within 30 days of delivery.
• Must be unworn, unused, with tags, and in original packaging.
• Email kpykatbrand@gmail.com with your order details to start the process.

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Exchanges

• Return the original item and place a new order once the return is approved.

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Refunds

• Refunds are issued within 10 business days of approval.
• Contact us at kpykatbrand@gmail.com if not received within 15 business days.

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Damages & Issues

• Email us immediately for damaged, defective, or incorrect items.

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Exceptions

• Sale items, gift cards, and custom/personal care items are non-returnable.
• EU customers have 14 days to cancel or return orders for any reason.

For questions, email kpykatbrand@gmail.com.